Payment Terms

These terms apply to every purchase made on MystikMotion. They sit alongside our Licence, Refund & Cancellation Policy and Terms & Conditions; where a refund question is involved, the Refund & Cancellation Policy takes priority over this page.

What you are paying for

Each template is sold once, per item, with a single commercial licence. The price you see on the product page is the total price of that licence. There is no subscription, no renewal, no per-project fee and nothing to cancel later. Buying a template grants you the rights described in the Licence; it does not give you ownership of the template itself.

Prices and currency

Prices are shown in Indian Rupees for customers in India and in US Dollars for international customers. The currency and the exact amount are always displayed before you reach the payment step, and the amount charged is the amount shown at that point. If a price changes, the change applies to future purchases only — a licence you already bought is never re-charged.

Taxes

Prices are charged exactly as shown. MystikMotion is not registered for GST, so no GST is added and invoices are issued without a GSTIN. International customers are responsible for any local duties or taxes their jurisdiction applies to imported digital goods; we do not collect or remit tax on your behalf outside India.

How payment is processed

Payments are processed by our payment gateway partner, Cashfree Payments. You will be redirected to their secure checkout to complete the transaction. Card details are entered on the gateway, never on MystikMotion: we do not see, transmit or store your full card number, CVV or UPI credentials at any point. What we receive back is a payment reference, the amount, the status and the last four digits for support purposes.

Failed, pending and duplicate payments

If a payment fails, no licence is issued and nothing is owed — you can simply try again. If your bank shows a debit but the order did not complete, the amount is normally reversed automatically by the gateway within five to seven working days; if it has not arrived after that, write to us with the order reference and the gateway transaction id and we will chase it. If you are charged twice for the same order, contact us and the duplicate will be refunded in full.

Chargebacks and disputes

Because a licence is delivered digitally and instantly, a chargeback raised after download can leave an account suspended while the dispute is investigated. Please contact us first — almost every payment problem is resolved faster by a refund under our Refund & Cancellation Policy than by a bank dispute. Where a chargeback is found to be fraudulent or raised after the files were downloaded, we may suspend the account and revoke the licence keys involved.

Invoices and receipts

A receipt is issued automatically for every successful payment and is available from your account under Orders. For a formal invoice carrying your company name, address or purchase order reference, write to the payment contact below with the order number and the details you need included.

Security and fraud checks

Payments may be reviewed before a licence is issued. We may decline or hold an order where the gateway flags a risk, where the billing details do not match, or where we suspect the purchase is made with a stolen instrument. Held orders are either completed or fully refunded once checked.

Who to contact about a payment

Payment, invoicing and refund questions are handled by Shreyash Patel at MystikMotion. Write to payment@mystikmotion.com and include your order number, the date of purchase, the amount and — if the payment failed — the gateway transaction reference. We aim to reply within two working days, and we will always tell you what we found and what happens next.

For questions about what a licence allows, see the Licence page. For questions about cancelling or being refunded, see the Refund & Cancellation Policy. For anything about your personal data, see the Privacy Policy.