Grievance Redressal
If something goes wrong with an order, a download, a licence or your data, this is the formal route to get it fixed — laid out as Indian IT rules require.
Last updated 28 October 2026
MystikMotion is a digital marketplace operated from Vadodara, Gujarat, India. We follow the grievance redressal requirements of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020.
Grievance officer
- Business
- MystikMotion
- Location
- Vadodara, Gujarat, India
- hello@mystikmotion.com
- Response time
- Acknowledge in 24 hours
The grievance officer is a named person; their name and direct line are published in the admin settings and shown in the site footer once the shop leaves pre-launch. Email reaches the same desk.
What we commit to
- Acknowledge every complaint within 24 hours of receiving it.
- Resolve it within 15 days of receiving it.
- Keep you updated if a third party — a bank, a payment provider or a plugin vendor — is the reason for a delay.
- Never charge you for raising a complaint, and never penalise you for it.
What to include
- 1Your order number or the email address on your account.
- 2What went wrong, with dates.
- 3What you would like us to do — refund, replacement file, licence correction, data deletion.
- 4Any screenshots, error messages or correspondence that helps.
If you are not satisfied
If our answer does not resolve the issue, you may escalate to the Grievance Appellate Committee constituted under the IT Rules, 2021, through their online portal, within 30 days of our reply. You always keep the right to approach a consumer forum or the courts of Gujarat.
Copyright complaints
Copyright takedown requests follow a separate process — see the copyright page for the exact information we need.