Refund & Cancellation Policy

Templates are delivered instantly as downloadable project files, which means a refund is not a matter of sending something back. We would rather refund a genuine problem immediately than argue about it, and we would rather explain the limits up front than hide them.

Cancellations

Every order is delivered digitally the second the payment is confirmed, so there is nothing to cancel once it completes. Two situations are worth knowing about:

• An order that is placed but never paid expires after 30 minutes and releases the templates automatically — nothing is charged and no licence is issued.
• If you paid and the files were not delivered (a failed download, a closed browser, a payment that succeeded while the page timed out), email us with the order number. We re-issue access immediately; that is a delivery failure, not a cancellation, and it is always free.

Because the goods are delivered instantly and cannot be returned, an order cannot be cancelled after the files have been downloaded. Faulty or misdescribed files are still refunded in full under the 14-day window below.

When we refund in full

• The download is corrupt, incomplete, password-protected or will not open in the After Effects version stated on the item page.
• The template is materially different from what the item page, preview or specification promised — missing scenes, missing elements, wrong resolution.
• You were charged twice for the same order, or paid for an item that never became downloadable.
• A duplicate purchase: you bought a template you had already bought on the same account.

When we do not refund

• You changed your mind after downloading and using the file. The project cannot be un-downloaded.
• Your After Effects version is older than the minimum version shown on the item page.
• A third-party plugin or font that was clearly listed under Requirements is missing on your machine.
• You expected stock footage, music or fonts shown in the preview — those are demonstration placeholders and are stated as such.
• The template was bought for a team member and installed on more machines than the licence allows.

The 14-day window

Refund requests for the reasons above are accepted within 14 days of purchase. Outside that window we will still look at anything that is genuinely broken — we are not going to hide behind a date if a file is faulty.

How to request one

1. 1Email hello@mystikmotion.com with the subject “Refund” and your order number.
2. 2Tell us what went wrong. A screenshot, the After Effects version and any error message makes it a five-minute fix instead of a week of guessing.
3. 3We reply within two business days. Approved refunds go back to the original payment method through Cashfree, usually within 5–7 business days depending on your bank.

Before you ask for a refund

Most “the file does not work” messages turn out to be a missing plugin, a font not installed, or an older After Effects build. Our tutorials cover install and troubleshooting step by step, and we are happy to walk you through it — a fix is usually faster than a refund for both of us.

Chargebacks

Please talk to us before raising a chargeback with your bank. A chargeback freezes the order while it is investigated, and it is much slower than simply emailing us for a refund.