Frequently asked questions

You are buying the editable After Effects project: compositions, expressions, pre-comps and controls that we built. You are not buying a finished video. You open the project, drop in your logo, colours and footage, and render your own version.

As many as you like, personal or commercial, for as long as you work. There is no per-project fee and no extended licence to upgrade to. The only thing you cannot do is give the project file itself away or sell it.

Yes. Client work is squarely covered. The same template can serve several different clients over time, because what you deliver is a rendered video, not the project.

Editors inside the company that bought the licence can. Freelancers, contractors outside your organisation or a separate agency need their own copy — it is one licence per company.

No. Nothing appears on screen in your final render. We appreciate a mention, but it is never required.

It proves your purchase and carries your order details. Broadcasters, platforms and clients sometimes ask for proof that you are allowed to use a template — the key plus the certificate you can download from your account is that proof.

No — bundling fonts is not permitted by most foundries. Every item page lists the exact typefaces used and where to get them. Some are free (Google Fonts, for example), others need a separate licence. Swapping in a font you already own is usually a two-minute job.

After Effects substitutes a system font when the original is missing, which is why spacing and widths suddenly break. Open the project, read the missing-fonts warning carefully, install the listed fonts, then reopen the file. If your layout was designed for wide letterforms, installing a narrower font will shift everything — re-install the listed font rather than fighting the layout.

Not unless the item page says so. Previews use footage we either own or that is licensed for demonstration only, and passing those clips on to you would break their licence. Drop in your own clips — the media placeholders are already sized and colour-managed for you.

Most do not, and we mark the ones that do. Anything that needs Element 3D, Trapcode, Video Copilot or similar is listed under Requirements on the item page, and always has a note on whether it is essential or only used for one optional scene.

The minimum version is stated on every item page. Unless noted, projects are built and tested on the current release and usually open in the last two or three major versions. Older versions cannot open newer project files at all — that is an Adobe limitation, so please check before buying.

No. Our templates are native After Effects projects and depend on After Effects-only features such as expressions, shape layers and text animators. Rendered previews can of course be dropped into any editor.

Go to Account → Downloads. The files are available immediately after your payment is confirmed, and again at any time later. Links are personal to your account, so do not post them anywhere.

Yes — nothing is consumed by a partial download. Retry from Account → Downloads. Template zips are large; if it keeps failing on a poor connection, use a download manager or ask us for a mirror link.

Yes, for as long as your account exists. We keep files online rather than expiring links, so old purchases stay retrievable.

Licences do not transfer automatically. If you are consolidating accounts, email hello@mystikmotion.com with both email addresses and the order numbers, and we will move them for you.

Payments run through Cashfree, which supports UPI, credit and debit cards, net banking and popular wallets in India, plus international cards. Prices are shown in INR with an indicative USD amount; the currency actually charged is shown at checkout.

Card details are entered on Cashfree’s PCI-DSS-compliant page and never touch our servers. We only receive whether the payment succeeded and a reference number.

Yes. A receipt is emailed after every order and is also available from Account → Orders. If you need a specific format for your accountant, ask and we will produce one.

Email us with both payment references. Duplicate or failed-but-charged payments are refunded in full — usually the same day we confirm them, though your bank may take 5–7 business days to show the credit.

Faulty, corrupt or misdescribed files are refunded within 14 days, no argument. A download that has already been used cannot be refunded because you changed your mind — the full detail is on the refund policy page.

Often, yes. Simple changes — a different aspect ratio, a new scene, matching brand colours across every comp — are usually quick. Send a description of what you need and we will quote honestly, including if it is cheaper to just explain how to do it yourself.

Yes, and we read every request. Tell us the brief at hello@mystikmotion.com. If several people ask for the same thing it moves up our list.

We acknowledge within one business day and answer most things the same day. Anything needing a fix on our side — a broken archive, a wrong version — gets priority. Support is in English.

Yes. Our tutorials section covers installing a template, swapping text and footage, fixing missing fonts, render settings and a few After Effects basics so you are not stuck at step one.