Talk to the studio
One inbox, read by the same small team that designs the templates. No ticket queues, no chatbot, no “have you tried clearing your cache”. Write to us and a human who has opened the project file will reply.
Order or download problems
A file that will not open, a download that stopped, a licence key that does not verify. Include your order number and a screenshot of the error.
Email about order issueLicensing questions
Not sure whether your intended use is covered? Describe the project — who the client is and what the finished video is for — and we will answer plainly.
Email about licensing questionCustom work and requests
Need a template adapted to your brand size, or a template we do not have yet? Tell us the brief and the deadline and we will say honestly whether we can help.
Email about custom workMake it fast: what to include
- Your order number, or the email address on your MystikMotion account.
- The template name and your After Effects version (Help → About After Effects).
- The exact error text or a screenshot of the problem frame.
- What you have already tried, so we do not repeat it back to you.